Return & Exchange Policy
What Is The Return & Exchange Policy?
At Five Towns Wines & Liquors, customer satisfaction is our ultimate goal. However, due to the nature of our products, we maintain a strict Return and Exchange Policy.
ALL SALES ARE FINAL - Once purchased, we are unable to offer a refund or exchange on all products unless they meet the specific criteria detailed below.
Spoiled Merchandise - We only accept returns or exchanges on products if the merchandise is spoiled or corked. Our team of experts will assess the item's condition and determine if it's indeed spoiled. If so, we will provide a full refund or an exchange. Please note that we will not entertain any claims for spoiled merchandise after 15 days from the purchase date.
How to Return/Exchange Spoiled Merchandise?
If you believe you have a spoiled product:
Contact Customer Service - Reach out to our customer service team via email or phone within 30 days of the purchase. Describe the issue in detail, including the product name, purchase date, and the nature of the spoilage.
Return the Merchandise - If our customer service team deems the product may be spoiled based on your description, you will be asked to return the merchandise to our store. Please ensure to return the product in its original packaging, along with the receipt.
Inspection - Upon receiving the returned product, our experts will carefully inspect it to confirm the spoilage.
Refund or Exchange - If the product is verified as spoiled, we will process a refund to your original payment method or provide an exchange for a product of equal value, as per your preference.
We reserve the right to refuse returns or exchanges in certain circumstances, including, but not limited to:
- Products that are returned more than 30 days after purchase
- Products that are not returned in their original condition and packaging
- Products that have been opened, partially consumed, or damaged after delivery
- Products that have been stored improperly by the customer, resulting in spoilage
- Any product not accompanied by a valid sales receipt
We appreciate your understanding and cooperation regarding our Return/Exchange Policy. If you have any further questions or require clarification on any point, please do not hesitate to contact our customer service team.