Frequently Asked Questions

Frequently asked question

  • FREE local delivery
  • For orders $30 and over
  • Available to zip code: 11096, 11422, 11430, 11509, 11516, 11518, 11557, 11558, 11559, 11561, 11563, 11581, 11598, 11691, 11692, 11693 & 11694
  • Mon - ThuΒ 12:00 PM-6:00 PM
  • Fri - SatΒ 12:00 PM-7:00 PM
  • SunΒ 12:00 PM-5:00 PM

We are committed to offering competitive and transparent shipping rates to our customers. Here's a summary of our shipping charges:

  • Standard & Express Shipping - Standard shipping rates will apply. The shipping cost will be calculated and displayed at checkout.

At Five Towns Wines & Spirits, customer satisfaction is our ultimate goal. However, due to the nature of our products, we maintain a strict Return and Exchange Policy.

Policy Guidelines

  1. ALL SALES ARE FINAL - Once purchased, we are unable to offer a refund or exchange on all products unless they meet the specific criteria detailed below.
  2. Spoiled Merchandise - We only accept returns or exchanges on products if the merchandise is spoiled or corked. Our team of experts will assess the item's condition and determine if it's indeed spoiled. If so, we will provide a full refund or an exchange. Please note that we will not entertain any claims for spoiled merchandise after 15 days from the purchase date.

If you believe you have a spoiled product:

  1. Contact Customer Service - Reach out to our customer service team via email or phone within 30 days of the purchase. Describe the issue in detail, including the product name, purchase date, and the nature of the spoilage.
  2. Return the Merchandise - If our customer service team deems the product may be spoiled based on your description, you will be asked to return the merchandise to our store. Please ensure to return the product in its original packaging, along with the receipt.
  3. Inspection - Upon receiving the returned product, our experts will carefully inspect it to confirm the spoilage.
  4. Refund or Exchange - If the product is verified as spoiled, we will process a refund to your original payment method or provide an exchange for a product of equal value, as per your preference.

Policy Exclusions

We reserve the right to refuse returns or exchanges in certain circumstances, including, but not limited to:

  • Products that are returned more than 30 days after purchase
  • Products that are not returned in their original condition and packaging
  • Products that have been opened, partially consumed, or damaged after delivery
  • Products that have been stored improperly by the customer, resulting in spoilage
  • Any product not accompanied by a valid sales receipt

We appreciate your understanding and cooperation regarding our Return/Exchange Policy. If you have any further questions or require clarification on any point, please do not hesitate to contact our customer service team.

A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.

The refund is labeled asΒ PendingΒ for up to 2 business days, and it can take up to 10 business days for your customer to receive the refunded amount.